A file will not clean
Tell us the file format, what you tried, your browser and the error message. Please leave out private photos, prompts and location data.
A failed repair or missing credit
Check the job history in your account. Failed or cancelled jobs release their reserved credit. If the balance still looks wrong, send your account email, job reference and approximate time. A completed repair uses one credit, including when the result is unsuitable or you do not download it.
Subscription refunds
If you change your mind after a first purchase or a renewal, email us within 7 days of that charge. We will refund the full charge if you have used no credits from that billing period on completed repairs. Failed and cancelled repairs do not count as use.
If you were charged twice for the same purchase, we will refund the confirmed duplicate. If you paid but never received the monthly allowance and we cannot restore it, we will refund that payment in full. You can report either billing error at any time.
Email support@removeailabel.work with your account email, invoice or receipt number, charge date, amount and reason. We check the invoice and repair history, then reply with the decision. Refunds go to the original payment method. Keep card numbers and private images out of your request.
For an unsatisfactory completed repair, include the job reference so we can review it individually. A full refund removes the credits associated with that payment. To stop future renewals, open Manage billing in your account and confirm cancellation. Any refund or withdrawal rights provided by applicable law still apply.